1. Who we are
KEBA Platforms is a technology company registered in Rwanda and operating across East Africa. We build digital products, mobile applications, web platforms and transport technology for businesses, transport operators and public institutions. Our website is kebaplatforms.com and our contact email is support@kebaplatforms.com.
2. Information we collect
We collect only the information you choose to provide. Through the contact form, this may include your name, email address, company or organisation name, subject and message content. We do not collect payment information, identity documents or any sensitive personal data through this website.
Like most websites, our hosting infrastructure may log standard technical data including IP addresses, browser type, pages visited and referral source. This data is used only for security monitoring and performance analysis and is not linked to individual identities.
3. How we use information
Information submitted through the contact form is used solely to respond to your enquiry. We will not use your details to send unsolicited marketing communications. If you request to be kept informed about KEBA Platforms products or updates, we will use your contact details only for that stated purpose and only with your explicit agreement.
4. Data sharing
We do not sell, rent or trade personal information with third parties. We may share information with trusted service providers who assist in operating our website or responding to enquiries — for example, email delivery services — but only to the extent necessary to perform those functions. Any such providers are required to keep your information confidential and may not use it for their own purposes.
We may disclose information if required to do so by law, regulation or valid legal process.
5. Data retention
We retain contact enquiry data only for as long as is needed to respond to your request and for a reasonable period thereafter in case of follow-up correspondence. Technical log data is retained for a short period for security purposes and then deleted.
6. Your rights
You have the right to request access to any personal information we hold about you, to request correction of inaccurate information, and to request deletion of your data. To exercise any of these rights, contact us at support@kebaplatforms.com. We will respond within a reasonable timeframe.
7. Security
We take reasonable technical and organisational measures to protect information submitted through this website. However, no method of transmission over the internet is completely secure. We encourage you to use secure connections and to contact us promptly if you believe any information submitted to us has been compromised.
8. Contact & updates
If you have questions about this privacy policy or how we handle your information, please contact us at support@kebaplatforms.com. We may update this policy from time to time. Any significant changes will be noted on this page with an updated date at the top.