KBUS support
For KBUS questions, please contact KEBA Platforms with the route, operator, booking or trip details that help explain the issue.
General KEBA support
For project, platform or service support, use the contact page and include your organisation name and the system involved.
Contact SupportEscalation contact
For urgent issues requiring immediate attention, email us directly at support@kebaplatforms.com with “URGENT” in the subject line. We aim to respond to urgent matters within 4 business hours.
Frequently asked support questions
Can I create an account today?
Account systems for KBUS and KEBA Platforms products are currently in development. Passenger and operator accounts will be available when the platform launches commercially. Sign up for updates via our contact form.
Is online ticket booking live?
KBUS ticket booking is presented as a product capability and is not yet connected to an operational backend. Commercial launch will be announced on this website and through our update list.
How do I request a business project?
Use the contact form on the Contact page and describe the product or system you want to build. Include your organisation name, a brief description of the problem, and any timeline constraints.
How long does a typical project take?
Project timelines depend on scope and complexity. Discovery and design phases typically run two to four weeks. Build phases vary. We provide a clear timeline estimate during the discovery process before any development begins.
Which countries does KEBA Platforms serve?
KEBA Platforms is headquartered in Kigali, Rwanda and primarily serves clients across East Africa, including Rwanda, Kenya, Uganda and Tanzania. Remote engagements outside this region are considered on a case-by-case basis.
What technologies does KEBA Platforms use?
Our stack is chosen based on what is most appropriate for each project. We commonly work with React, Next.js, React Native, Node.js, PostgreSQL and cloud infrastructure on AWS and Vercel. We are not tied to a single stack and prioritise maintainability and the client's long-term ability to operate the system.
Do you offer post-launch maintenance?
Yes. The Support phase is a formal part of our delivery process. After launch, we remain available for bug fixes, performance improvements, minor feature additions and technical guidance. Ongoing support arrangements are agreed per engagement.
How do I report a bug or a security issue?
Please email support@kebaplatforms.com with a clear description of the issue, the steps to reproduce it, and any relevant screenshots or error messages. For security vulnerabilities, please mark the email confidential and we will treat it as a priority.
